FAQ
Products
What is the Luxzire Exfoliating Glove?
The Luxzire Exfoliating Glove is designed to help remove dead skin, dry patches, and surface build-up using only water. It leaves your skin feeling softer, smoother, and refreshed.
How do I use the exfoliating glove?
Soak your skin in warm water for a few minutes during a bath or shower. Wet the glove, squeeze out excess water, and gently rub your skin in circular or up-and-down motions. Dead skin will begin to roll away naturally.
Can I use soap with the glove?
For best results, avoid using soap or shower gel before exfoliating, as this can reduce friction and affect performance.
How often should I use it?
We recommend using the glove 1–2 times per week depending on your skin type.
Is the glove suitable for sensitive skin?
Yes, but we recommend using gentle pressure if you have sensitive skin.
Can the glove help remove fake tan?
Yes, the glove is perfect for removing old fake tan and preparing your skin before applying a fresh tan.
Shipping
Where do you ship?
We currently ship to the UK and selected international locations.
How long does shipping take?
UK orders usually arrive within 3–5 working days. International delivery times may vary depending on location.
Will I receive tracking information?
Yes, once your order has been dispatched, you will receive a confirmation email with tracking details.
Do you offer free shipping?
Free shipping promotions may be available during selected periods. Please check our website for current offers.
Your Order
How can I track my order?
You can track your order using the tracking link sent to your email after dispatch.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible.
I entered the wrong address. What should I do?
Please contact our support team immediately. We will do our best to update your address before dispatch.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition.
Can I exchange my item?
Yes, exchanges are available depending on stock availability.
How do I start a return?
Please contact our customer support team with your order number and reason for return.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Payments
What payment methods do you accept?
We accept major debit cards, credit cards, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Yes, all payments are processed through secure encrypted payment gateways.
Wholesale
Do you offer wholesale partnerships?
Yes, we welcome wholesale and retail partnership enquiries.
How can I apply for wholesale?
Please contact us through our contact page with details about your business and requirements.
PR/Media
Do you work with influencers and creators?
Yes, we love collaborating with influencers, skincare creators, and media partners.
How can I contact your PR team?
Please email our team with your social media profiles, media kit, or collaboration proposal.
